These Terms and Conditions of Trading (‘Agreement’) apply to all consumer contracts between Bakhtiyar and our subcontractors (‘us/we/our’) and the Customer (‘you/your’) in relation to all online sales of goods and services.


We accept PayPal payments. If you prefer to pay by telephone please call +44 (0)20 8800 2626.

Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on +44 (0)20 8800 2626, by email at info@bakhtiyar.com or by post using the address given below.

Telephone calls to and from Bakhtiyar may be recorded or monitored as part of our efforts to further improve service to our customers. Unless stated otherwise, all calls to Bakhtiyar using the number above are charged at your standard rate from a BT landline, Mobile Providers and other Networks may vary.

By placing an order via this website you are making an offer to Bakhtiyar to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Bakhtiyar for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before midday will, subject to availability and where possible, be dispatched on the same day for a 2 working days delivery. Orders received and accepted after midday will be deemed as received the following day and will be dispatched on that day.

Receipt of order confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact info@bakhtiyar.com so that we may investigate and confirm that your order has been placed successfully. 

Online Appointment Booking

All bookings made on our website are provisional and can be changed by Bakhtiyar at anytime, we will endeavour to honour the appointed bookings where possible. Cancelation or rescheduling of appointments must be completed within 24 hours of the scheduled appointment. Appointments booked from outside the listed areas (Berkshire, Buckinghamshire, Dorset, Essex, Hampshire, Hertfordshire, Kent, London, Oxfordshire, Somerset, Surrey, Sussex & Wiltshire) may not be accepted.

Once a provisional booking has been made the client ‘yourself’ will be contacted by email or telephone to confirm the appointment and discuss any carpets that they would like to see.

Product description

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Product size and colour

All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. Likewise, natural dyes are used for Persian carpets, colours can vary slightly from picture to rug. This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this. If you require a rug of a specific size, please contact us - either by telephone on +44 (0)20 8800 2626, by email at info@bakhtiyar.com. 

Stock availability

We endeavor to display through this website all items in our current range. However, occasionally an item will no longer be available and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. As our hand-knotted carpets are all unique, if an item is out of stock at the time of order, we will endeavour to offer you an alternative carpet as close to the original in design and colour to choose from.

If one or more item of a multiple order is out of stock, we will not dispatch your order until all items are in stock. We will let you know this, and give you the option to split your delivery for an additional delivery charge.

Delivery times and charges

Deliveries to mainland UK addresses are dependant on the volumetric weight of the carpet and we endeavour to make them within 7 working days (Monday to Friday) using our shipping partner, Ace Shipping.

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight, and are calculated at the checkout.

Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Bakhtiyar or delay due to any reasonable rescheduling of delivery.

Title and Risk

We retain ownership of any products ordered until we have received full payment for such products.

Returns policy

We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 7 days of receipt for a full refund or exchange - provided that the item is returned securely packaged, undamaged and in it's original condition. Bakhtiyar will cover the cost of shipping (both delivery and return) within the UK, but charges may be incurred for shipping outside of the UK. 

To return an item, you must first contact us. We will then arrange for Ace Shipping to collect the item from you. Returns can be collected from your home, work or alternative address.

It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives.

Please note that returns are only available to carpets purchased from Bakhtiyar's online store and that for purchases in store we offer exchanges but not refunds/returns.

Gift Cards

Bakhtiyar gift cards can be purchased in any Bakhtiyar store in the United Kingdom or on our online store (www.bakhtiyar.com). The Bakhtiyar Gift Card can be used to purchase goods at any Bakhtiyar store, online at www.bakhtiyar.com. When you use a Bakhtiyar Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given. The remaining balance may be applied to future purchases. The Bakhtiyar Gift Card is valid for a period of 12 months. If the Gift Card is not used for a period of 12 consecutive months - whether to make a purchase, the card will automatically expire at the end of that period and the balance on the card will be forfeited. The Bakhtiyar Gift Card cannot be redeemed or exchanged for cash. The Bakhtiyar Gift Card is non-refundable and non-transferable. 

Bakhtiyar reserves the right to refuse to accept a Gift Card in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way. Gift Cards and Vouchers will be subject to verification at time of presentation and each individual retailer reserves the right not to accept any cards or paper vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.

Bakhtiyar reserves the right to add to or amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so for security, regulatory or other legal reasons. The current conditions will be available at all times at www.bakhtiyar.com


All prices quoted on this website are accurate at the time of publication, are quoted in GBP (pounds sterling). If your order is for delivery within the European Union (EU), all prices charged are inclusive of UK Value Added Tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then no VAT will be charged. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country. 

Security of payment

If your credit card is lost or stolen and used fraudulently as a direct result of being used to buy from our site before you tell your credit card issuer, we will assume liability for the first £50 of your loss. Your credit card company is under obligation to take responsibility for the rest. If your card is still in your possession and used fraudulently, your credit card issuer is under obligation to take responsibility for your entire loss. We will use reasonable endeavours to work with your credit card company to minimise the hassle for you.

Arrangements that protect you against the fraudulent use of debit cards are different, and you should check with your debit card issuer.

Black Friday Weekend & Cyber Monday 20% off Promotion

The 20% offer is available to online store customers from Friday 27th November through Monday 31st November. This 20% offer is available exclusively at www.bakhtiyar.com. Online exclusions are as follows: Gift Cards of all values, carpet/rug hire & cleaning and repair work booked online. The 20% offer will be calculated at the point of checkout when the 20% off code has been applied. Bakhtiyar staff are excluded. This offer cannot be used in conjunction with any other offer. This offer cannot be exchanged for cash, nor can the discount form part of any refund. Online returns are subject to the returns policy set out above.

Force Majeure

Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract. 

Applicable Law

We own, control and operate the web site from our offices within England. Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Bakhtiyar and you the laws of England and Wales will apply at all times.

Our address and all communications can be addressed to us at:

Bakhtiyar, O.C.C. Building C, 105 Eade Road, London, N4 1TJ